Privacy Policy

Vetted First Private Limited (“Vetted,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data in compliance with the Digital Personal Data Protection Act, 2023 (“DPDP Act”), Information Technology Act, 2000 (“IT Act”), and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“SPI Rules”). This Privacy Policy (“Policy”) explains how we collect, use, disclose, and safeguard data when you use our website, mobile application, or services (“Platform”).

By using the Platform, you consent to the practices described herein.

1. Information We Collect

We collect the following categories of data:

1.1 Personal Data

• Identity: Name, email address, phone number, date of birth.
• Contact: Billing and delivery addresses.
• Financial: Payment details 
• Profile: Pet details.

1.2 Transactional Data

• Order history, fulfilment tracking, delivery status.

1.3 Technical and Usage Data

• Device information: IP address, browser type, OS, mobile identifiers.
• Usage: Pages visited, time spent, search queries, cookies, and analytics (e.g., via Google Analytics).

1.4 Data from Third Parties

• Logistics providers (delivery confirmations).
• Payment processors (transaction status).

We do not collect sensitive personal data (e.g., biometric, health records) unless voluntarily provided (e.g., pet health notes), which we treat with heightened care.

2. How We Use Your Data

We use data for legitimate purposes under the DPDP Act:

• Platform Operations: Process orders, handle payments, manage fulfilment and delivery.
• Personalization: Recommend products/services based on pet profiles and history.
• Communication: Send order updates, promotions (opt-out available), support responses.
• Security and Fraud Prevention: Detect misuse, verify identities.
• Analytics and Improvement: Aggregate, anonymized insights to enhance the Platform.
• Legal Compliance: Respond to lawful requests.

3. Sharing and Disclosure of Data

We share data only as necessary:

• Service Providers: Logistics partners, payment gateways, cloud hosts that are bound by data protection agreements.
• Sellers: order data post-fulfilment for their records.
• Legal Authorities: In response to court orders, government requests, or to protect rights/safety.
• Business Transfers: In mergers/acquisitions (with notice).

We do not sell or rent personal data to third parties.

7. Data Retention

Data is retained only as necessary:

• Transactional: 7 years for legal/tax compliance (Income Tax Act, GST laws).
• Accounts: Until deletion request or inactivity (with notice).
• Anonymized data: Indefinitely for analytics.

8. Children’s Privacy

The Platform is not for children under 18. We do not knowingly collect their data.

9. Cookies and Tracking Technologies

We use:

• Essential cookies (for login/orders).
• Analytics cookies (opt-out via settings).
• Third-party (e.g., Google Analytics – see their policies).

Manage via browser or our cookie banner.

10. Changes to This Policy

We may update this Policy. Changes will be posted on the Platform with the new effective date. Continued use constitutes acceptance.

11. Grievance Redressal

Grievance Officer: Prathap Shyam Menon 

Vetted First Private Limited

Registered office: NO. 74, Mass Complex, 3rd Floor, Sarakki Industrial Layout, JP Nagar 3^rd, Phase, 15th Cross Road, Bangalore- 560078

12. Contact Us

For questions: hello@vetted.co.in  

Platform: 

This Policy supplements our Terms and Conditions.